Freight Frequently Asked Questions
What are duties, taxes and fees?
Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. Customers are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.
How do I find out if duties, taxes and fees apply to my international freight shipment?
Contact your neighborhood www.cbp.gov to find out what items are restricted from import into the United States. Visit the World Customs Organization’s Web site at www.wcoomd.org to find restrictions for other countries. Visit www.ups.com for a list of U.S. Customs Brokerage service fees. For more details, contact the UPS International Service Center at (800) 782-7892.
To which locations can I ship freight?
Many of our locations can ship your freight items anywhere they need to go - domestically and internationally. Because our locations are individually owned and operated, services and prices may vary. Contact your neighborhood location to ensure it offers packing and shipping of freight items.
Do I have to build the crate myself?
No. The freight experts at The UPS Store can build the crate at The UPS Store, pack your item(s) securely inside, and ship it to its destination.
Can you pick up my freight item(s) from my location?
Most of our locations offer pick-up services for freight items at a nominal fee. Contact your neighborhood location for details.
Do you crate items at your location?
Yes. The freight experts at The UPS Store can build the crate at our location, pack your item(s) securely inside, and ship it to its destination.
What is the biggest item you can ship?
The freight experts at The UPS Store can ship items ranging in size from gym equipment and grand pianos to automobiles. Contact your neighborhood location for details.
What is the difference in price shipping freight by air versus by ocean?
Because all our locations are individually owned and operated, prices may vary. Contact your neighborhood location for pricing.
Can I insure my freight shipment?
Most freight carriers offer a declared value program for freight shipments for a fee. Contact your neighborhood location for declared value pricing.